business development stresses value added and waste elimination.
Often companies focus on internal inefficiencies and end up transferring waste to their customers, in terms of waiting times, inadequate responses to questions, unacceptable resolutions, and plainly, inconvenience! Our proprietary methodology measures the clients' perspective on more than 20 dimensions, giving you insight into waste throughout your value chain.
A recent engagement involved developing training and facilitating the integration of lean principles with project management.
How well do you deliver what they want when they want it? Do you operate with consistent processes so you can invest your energies in delighting them, or are you busy putting out the proverbial fires? How easy is it for your clients to do business with you? Are you delivering projects on time?
In established companies, it is not unusual to find processes that have worked in the past, but are no longer as efficient or effective as they once were. Collaborating with key stakeholders, we lead the analysis and design of processes to reduce waste, ensure added value, and enable scalability for future growth. Our approach starts with the proverbial blank sheet of paper to focus on:
Another service we offer to improve your operation is project management, a process in and of itself. We work with your project leaders to help them define a project's scope and success measures, create a feasible schedule and budget, and develop a project communications and control plan appropriate for your organization. This is often done in the context of a training workshop, an effective management development approach that creates the necessary deliverables for project management and control.